Terms of Service
1. Acceptance of Terms
By accessing and using the Better Buds website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all visitors, users, and customers of Better Buds.
2. Age Verification & Legal Requirements
You must be at least 19 years of age (18 in Alberta) to use our services and purchase cannabis products. By using our services, you represent and warrant that you meet the minimum age requirement for your province or territory. You must provide valid government-issued identification when required. We reserve the right to verify your age and identity at any time.
3. Product Information & Accuracy
While we strive to provide accurate and up-to-date information about our products, we do not guarantee the accuracy, completeness, or reliability of any product descriptions, pricing, or availability. Product images are for illustrative purposes only and may not reflect the exact appearance of the product. We reserve the right to modify product information without notice.
4. Ordering & Payment Terms
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion. Payment must be completed via Interac e-Transfer as specified during checkout. Orders are not confirmed until payment is received and processed. You agree to provide accurate billing and shipping information. Any false or fraudulent information may result in order cancellation.
5. Shipping & Delivery
We use Canada Post XpressPost (or Purolator Express or similar delivery service providers during any Canada Post service disruptions) for all deliveries. Shipping times are estimates and may vary based on location and circumstances beyond our control. We are not responsible for delays caused by Canada Post, Purolator, weather, or other external factors that are outside of our control. Delivery delays, service disruptions, or any issues with shipping providers are not our responsibility and do not entitle you to refunds or compensation. All packages require signature upon delivery unless the ‘No Signature’ option is selected during checkout. By selecting ‘No Signature’, you accept full responsibility for package delivery. If an order is made available for pickup at a location provided by the carrier, we are not responsible if you fail to pick up the order at that location. It is your responsibility to collect your order from the designated pickup location within the time frame specified by the carrier.
6. Returns & Refunds
Due to the nature of cannabis products and regulatory requirements, we do not accept returns or provide refunds under any circumstances. This includes but is not limited to: product dissatisfaction, allergic reactions, or shipping delays. We recommend carefully reviewing product descriptions and reviews before making a purchase. If you have concerns about your order, please contact our customer service team.
6a. Reporting & Resolution of Issues
For items such as vape products, if you experience any issues with your purchase, you must report the issue within 14 days of receiving the item. All issue reports must include a clear video demonstrating the problem. Upon review of your report and video, we may, at our sole discretion, offer either a replacement product or a discount/credit on your next order. The decision to provide a replacement or discount/credit, and the amount of any discount/credit, is entirely at the discretion of our team. Failure to report issues within the 14-day window or failure to provide a clear video demonstrating the issue may result in your request being denied.
6b. Rewards, Bonus Points & Promotional Gifts
Any reward points, bonus points, promotional credits, bonus gifts, or similar customer benefits (“Rewards”) are offered solely at our discretion. We may withhold, deny, reduce, revoke, cancel, or adjust Rewards at any time, with or without notice, and for any reason or no reason, including (without limitation) system glitches or errors, suspected or actual abuse, fraud or scam activity, account irregularities, or violations of our policies. Rewards have no cash value unless expressly stated otherwise and are not guaranteed.
7. Privacy & Data Protection
Your privacy is important to us. We collect, use, and protect your personal information in accordance with our Privacy Policy. By using our services, you consent to our collection and use of your information as described in our Privacy Policy. We implement appropriate security measures to protect your data, but no method of transmission over the internet is 100% secure.
8. Prohibited Uses
You agree not to use our services for any unlawful purpose or in violation of these terms. This includes but is not limited to: providing false information, circumventing age verification, fraudently attempting to cancel or stop a payment after an order has been processed, or using our services for any malicious or harmful reasons. We reserve the right to terminate your access to our services and account for any violation of these terms.
9. Limitation of Liability
To the maximum extent permitted by law, Better Buds shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount you paid for the specific product or service giving rise to the claim. This limitation applies to all claims regardless of the legal theory on which they are based.
10. Indemnification
You agree to indemnify and hold harmless Better Buds, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services, violation of these terms, or violation of any applicable laws or regulations. This includes reasonable attorneys’ fees and costs incurred in defending against such claims.
11. Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications constitutes acceptance of the updated terms. We encourage you to review these terms regularly. If you do not agree to any modifications, you must discontinue use of our services.
Last updated: December 20, 2025
